Mike Neales

Senior Consultant, Litmus Partnership

Michael has a rich and extensive background in the catering and facilities management industry. With over 40 years of experience in various segments of the catering industry, including hotels, in-house catering, and contract catering, he has developed a practical understanding of the field. Facilities management consultancy has been his career choice for the past 26 years and he is well known for his advice and professionalism in ensuring that his clients receive ‘best value’ in the provision of facilities management contracts in all areas of the education sector especially those within multi-academy trusts, enabling the trust to bring together facilities management contracts to deliver “best value”.

1 Workshop series three

How do you know you are operating efficiently? Maintaining service quality with benchmarking and analytics

This session will explore how to use data to get best value from your in-house or outsourced catering and cleaning services. Discussion topics will include the data you need and how to collect it, using benchmarks to track performance, where the biggest cost efficiency opportunities lie and balancing cost vs quality in service delivery. By the end of this session, attendees will gain a clearer understanding of how data can be used to measure and improve the efficiency of support services and receive practical steps to achieving sustainable efficiencies.