Orrin Campbell

Head of Service Delivery, Dixons Academy Trust

Orrin is the Head of Service Delivery at Dixons. He joined the trust in December 2021, and previously served as the head of IT. As the Head of Service Delivery, Orrin is committed to ensuring all service requests are logged, ensuring all requests are delivered before they are breached, and contributing to service improvement plans to review process efficiency across all non-teaching functions across our trust.

1 Workshop series one

Transforming business services to improve support for schools

At our last Finance and Operations Conference, we heard how Dixons Academies Trust was radically reimagining its business services to schools, and the rigorous foundations it had established for service transformation. A year on, we are delighted to welcome the Dixons' Project and Service Leads back to share their experience of implementation. Amanda Bailey, Orrin Campbell and Tom Rennie will set out what has been achieved in phase one, its impact, and the feedback received. They will also outline how and what the second phase will deliver in spring 2025, and their new approach to the continuous improvement of business services to their schools.