1 Workshop series three

From manual to managed: Designing and sustaining workflows at scale

As trusts grow, operational processes multiply in complexity. Many are beginning to automate, but moving from isolated efficiencies to consistent, organisation-wide practice brings new challenges. This session explores how trusts get started with workflow automation, the processes they prioritise, and how they sustain clarity, ownership and governance as adoption scales. Leaders will share practical examples of what has worked and where challenges emerge. A key focus is how trusts maintain coherence as their workflow landscape evolves - how systems interact, where processes sit, and how fragmentation is avoided - ensuring automation delivers meaningful, sustainable impact.