Ed Butcher
1 Workshop series three
From manual to managed: Designing and sustaining workflows at scale
Room: Mercian
As trusts grow, operational processes often become fragmented and harder to manage consistently. Many are beginning to automate workflows, but moving from isolated efficiencies to trust-wide coherence brings new challenges around ownership, governance and system design. This session explores how trusts are approaching workflow automation in practice - where they begin, which processes they prioritise, and how they maintain clarity as adoption scales. Leaders will share practical examples of what has worked, where challenges emerge, and how they are creating clearer, more connected operational workflows across their organisations.1 Breakout sessions: Series three
From centralisation to automation: Putting agentic AI to work
This practical case-study session explores how agentic AI could help trusts realise more of the promised benefits of centralisation. We will examine how AI agents can manage manual administrative processes from end to end, while following trust policies and maintaining a clear audit trail. Drawing on trust case studies, Arbor's Ed Butcher will share examples involving school trips, risk assessments and Subject Access Requests. You will gain practical insight into where agentic AI could reduce workload, improve consistency and release staff capacity, alongside the strategic, operational and governance decisions involved. Ideal for trust leaders responsible for operations, technology and transformation.