Lewis Newbury

Membership Advocate, Education Mutual

Lewis Newbury is a Membership Advocate at Education Mutual, working as part of the New Memberships team to support prospective schools and trusts with their staff absence protection needs. Lewis works closely with regions including Lancashire and South Yorkshire, where he acts as a trusted representative for staff absence protection. Through building strong relationships with schools and trusts, he provides consistent, dedicated guidance tailored to each setting’s requirements. In addition, Lewis is the Education Mutual representative for the Schools North East partnership, strengthening collaboration across the region and supporting more organisations to access the protection they need.

Hall 11b

1 Breakout sessions: Series three

Protecting staff when complaints escalate: Leadership, wellbeing, and support

This case study and discussion explore how trusts can respond when parental complaints move beyond formal processes and begin affecting staff wellbeing, reputation, and leadership capacity. Drawing on sector insight, trust experience, and specialist support perspectives, we will examine how concerns can escalate through parent groups, local media and online discussion, and explore practical approaches to de-escalation, communication and staff support. You will gain insight into warning signs, governance considerations and how trusts can assess when additional support may be beneficial. Ideal for CEOs, governance professionals, HR leaders and school leaders.